Our Approach
Much more than just software, our team pride ourselves on helping you to achieve your objectives through real interactions, relationships and guidance.
Implementation
LBM delivers a fully guided implementation project with a dedicated Customer Success Manager and Operations team at your service with extensive experience behind them.
We’ve done most of the hard work already and your Customer Success Manager will take you through a step-by-step project with recommended configurations, installation options, communication templates and training materials. We’re with you all the way and with our experience in the industry, can help you navigate through any more complex scenarios.
Customer Success
Your Customer Success Manager will continue the journey and partner with you to ensure you continue to get the maximum value from LBM.
Our work isn’t done yet! Fanatical support is built into our service model to ensure everything is operational and you are getting the most out of our platform including embracing new features and updates. It’s also important that we stay up to date on your strategic initiatives, continue to add value and help you achieve your outcomes.
Customer Support
Our dedicated support team is available during business hours via 1800 LOGBOOK or ticketed email with SLA based response times. Our online knowledge base that your drivers & administrators have access to, can also provide on-going self-serve help and guides.
Our Customer Success Team based around Australia and New Zealand can provide you localised support, implementation and advice.
